Policy
Returns
Thirty days to live with a piece. If it does not belong in your space, send it back unused in its original packaging for a full refund.
Return window30 days from delivery
ConditionUnused, undamaged, in original packaging with all fittings
Return shippingFree for faulty or incorrect items; $12 deducted otherwise
Refund timingProcessed within 3 business days of arrival at the warehouse
ExchangesPlace a new order and return the original for a refund
Non-returnableCustom-cut textiles, clearance items and gift cards
How to return
Email returns@houselys.store with your order number and the items you are sending back. A prepaid label is issued within one business day.
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